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Where are we located?
  
Dracks has recently moved to a new location. to get here take the 417 West to Highway 7, stay on 7 until you see Appleton Side Road on the right side a little bit before Carlton Place, Ont.turn right on to Appleton Side Rd. go down 6km to 4257 Appleton Side Rd. We are on the left side.
 
What kinds of backings for crests/logos are available?
  
We have a variety of different wood backings, bases and frames with colour inserts. We will suggest to our customers the best one to compliment their crest.
 
What is needed to develop a new crest?
  
We need a black and white line drawing of the sharpest possible quantity. (Printed with a laser printer or saved in jpeg. formats to computer disk). Occasionally we are able to work from high quality letter head or similar product.
 
What if I am not happy with the finished product.
  
Customers satisfaction is our most important goal. If our customer is not happy with the final product we will certainly work until they are. This is a rare occurrence at Dracks, but because we sell across Canada not all our customers are able to come see us in person and see the product as it goes through it's various stages of production. We do make sure that our customers are kept well informed and whenever possible, and samples are sent to them for approval before final production begins. As there are many different options when developing a crest and choosing a final wood backing we always suggest that our customers come to our plant and see us in person whenever possible.
 
What does DRACKS stand for?
  
The name DRACKS was created by Irene Shkwarck using the first two initials from her children's names. Irene and Joe Shkwarek originated the company in 1967.
 
What are your payment methods?
  
Payment may be made by VISA, MASTERCARD, cheque or COD. PLEASE DO NOT SEND YOU CREDIT CARD NUMBER OVER THE INTERNET AS OUR SITE IS NOT SECURE AND YOU WILL LEAVE YOURSELF IN A VERY VUNERABLE POSITION.
 
Once the initial order is completed what is the turnaround time on the next order?
  
As we manufacture all our crests in-house we always have the mold for your crest on hand. If re-ordering one crest we can have it finished for you as quickly as one day for Pewter finish crests. Of course on large quantity orders we ask for a little to complete the order.
 
How do our customers receive their completed orders?
  
We will ship however our customers prefers. With the Ottawa area we use a courier company. Across Canada we use both Canada Post as well as Purolator Courier. Shipping charges are added to your invoice.
 
Do you every have sales on your items?
  
Discounts are avable on orders of 25 Plaques or more
 
As well as variety of woods, can a customer choose different sizes as well for the wood backing?
  
Yes. Our supplier can custom make any size wood for our client. Custom orders do take a tittle longer however. We do our best to make the ordering of a new crest, or re-ordering of an in-stock item, as easy as possible for our customers. Communication with us is the most important aspect of this process. So we offer a variety of methods to reach us. We have this web side, our fax machine (613) 257-8005, or toll-free number 1-888-256-1022 and customers in the Ottawa area can reach us at (613) 257-7005 or come to our plant for visit.
 
Are discounts available?
  
Yes, we do offer discounts on quantity orders.


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